Frequently Asked Questions

Product Questions

Yes! All electronic components are removable: you can take those out, put the headband in the washer, and easily assemble again once it has dried.

Click here for detailed videos on how to remove the speakers.  

Yes! We've just updated our battery technology to allow for up to 3 full nights of playtime on a single charge. After around 4 hours with no music or sounds playing, the system automatically goes in to standby to save battery. 

The lightweight & breathable cooling materials are like pajamas for your ears. They've been specifically designed for long nights & are sure to satisfy your comfort needs.

Our SleepBand has a stretch fabric that feels very comfortable when using it. It adapts to you, so you don’t have to go through the hassle of measuring and guessing your size.

Our lifetime warranty comes with every purchase. It covers any mechanical defects such as the speakers stop working or the control panel is defective, also minor rips/tears in the band.

The charging port is built in to the control module.. simply follow this video & plug it in.

The charging port is built in to the control module.. simply follow this video & plug it in.

It's very simple! Make sure the SleepBand is charged and hold the play button for 5 seconds until the light starts flashing. Once it's flashing, go to the bluetooth app on your phone & select it to begin pairing.

Here are detailed videos showing you how:

SleepBand

SleepBand Pro 

Yes, here's a digital version of our manual.

https://sleepband.com/manual

Shipping & Return Questions

We only source merchandise from socially responsible businesses with ethical manufacturing practices. Our branded products are manufactured in the United States & China. Depending on your location we ship our products from one of three international warehouses, we have a warehouse in China, Australia and the United States.

Our fulfillment partner fulfills orders within 1-3 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Once the order is fulfilled you will receive a tracking number to your email which you can use on our website. We ship within 1-2 weeks using USPS, UPS, FEDEX depending on where you are located. Your product will arrive within 7-15 days due to temporary delays from COVID-19.

You can view our complete refund policy here. In short, we do offer refunds & returns but only for unopened packages or products that were defective upon arrival. Due to sanitary concerns & health/safety if the product has been used, we can't accept a return or a refund. Email our team for more info.

Absolutely, please send an email to our support team at Support@sleepband.co or give us a call at (786) 297-8850 to promptly receive a reply regarding your order.

Our team is available Monday through Friday from 9 AM to 8 PM EST!